Shipping policy
Carpockets have an excellent delivery team that covers the whole of Kenya currently. We offer three delivery options to customers, which include same-day delivery, expedited 2-hour delivery, and next-day delivery.
Delivery charges for your order will be displayed at checkout.
| Delivery Method | Estimated Delivery Time | Delivery Costs (Ksh) | Weight Conditions |
|
Expedited 2 Hour Shipping (Within Nairobi Only) Weekdays
Only Cut Off - 4 PM
|
2 Hours
|
400/= | |
| Nairobi Next-Day Delivery | Next Day (9 am to 6 pm) | 250/= | N/A |
|
Nairobi - Same Day Delivery (Cut Off - Weekday's 1 PM | Saturday's 11AM
|
Same Day (1 PM to 8 PM) |
350/= | N/A |
|
Nairobi Environs (Slightly outside Nairobi County) Karen, Ruiru, Kitengela, Rongai, Kiserian, JKIA, etc - Fargo Delivery
|
24 - 48 Hours | 500/= | Up to 5kg |
|
|
24 - 48 Hours | 700/= | Up to 5kg |
|
|
|
350/= |
Click and Collect - Pick up from Ngara
Please await confirmation via call text or email notifying when your order is ready for collection.
Do not come to the office before this confirmation to avoid delays.
Nairobi Next-Day Delivery
Select the Nairobi Next Day Delivery option at checkout.
Nairobi Same Day Delivery
Select Nairobi Same Day Delivery option at checkout. Any orders made after 1:00 pm may be delivered on the next day. For certain products, same-day delivery may not be possible. In such situations, we will communicate in good time and you will receive your order the following day.
Nairobi Outskirts Same Day (Areas slightly outside Nairobi)
Select the Nairobi Outskirts Same Day option at checkout. Any orders made after 12:00 pm may be delivered on the next day. For certain products, same-day delivery may not be possible. In such situations, we will communicate in good time and you will receive your order the following day.
Outside Nairobi - Next Day via Fargo/G4S Courier
Select Outside Nairobi - Next Day via Fargo/G4S Courier at checkout.
To ensure you receive your order on the next day, please place your order by 1:00 pm.
Our team will SMS/email you a tracking number so that you can follow up with Fargo Courier.
Please note that Fargo/G4S Courier delivers items only to locations that are within a 10km radius from the town. In the event that the address is outside their delivery radius, or in case the package is not delivered at the stated address, the recipient will have to collect the parcel from their offices in the town.
Fargo/G4S Courier does not have a specific delivery timeline. However, there might be delays and deliveries may take an extra day to be delivered, between 9 am and 4 pm.
Special circumstances
For certain products, same day delivery may not be possible. In such situations, we will communicate in good time and you will receive your order the following day.
Orders for customised items will be delivered after production is complete, usually 5-10 working days depending on the product ordered.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
What can you do to make delivery easier for us?
1. Enter a clear and specific delivery address.
Example of vague delivery details:
Jane Doe
Lavington
Example of clear delivery details:
Jane Doe,
Lavington, Mbaazi Road Mbaazi Court, Hse no 3.
07********
2. Always provide a phone number for the delivery person to call in the event that they require clarification which they can reach you on easily.
For deliveries outside Nairobi with vague delivery details, the Fargo Courier team will not be able to deliver and the recipient will be required to pick the items from their offices in the town the item is meant to be delivered to.