Frequently Asked Questions – Carpockets
Same & Next Day Delivery | Free delivery for orders over KES 4,000 Nairobi Only

Frequently Asked Questions

How does it work?
Clean the inner section of your windscreen you intend to place the pocket. Peel the white paper off the back and carefully place it on the clean surface. The pocket should be inner part of the windscreen.

Can I return my item or change an order?
Yes. We are happy to refund any product* returned within 3 days of purchase (excluding delivery charges). To be eligible for a return, your item must be unused and in the same condition that you received it and in its original packaging. Please note you will be responsible for any delivery fees incurred in returning the item.

When will I receive my order?
You will receive your items on Tuesday/Wednesday/Saturday after your order is confirmed.* Delivery timelines are between 9am and 6pm

What do I do if I never received my order?
Send us an email at or reach us via 0745 155 026
What do I do if I received a defective order?
We only exchange items if they are defective or damaged. Send us an email at or reach us via0745 155 026
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