Delivery Policy

Carpockets is Kenya's leading online car accessory store. We believe a little goes a long way by showing your car love.

Carpockets was founded in 1st October 2020 as a small business selling stickers. Since then, the company has significantly grown to selling an array of car accessories products. Click here to see some of our reviews.

Delivery

We have an excellent delivery team that covers the whole of Kenya currently. We have same day delivery in Nairobi with a 1PM order cut off. We also have next day delivery via Fargo Courier for all orders outside Nairobi. All orders are properly and carefully packaged to ensure they are still in good condition when you receive them.

Delivery charges for your order will be displayed at checkout.

Delivery Method	Estimated Delivery Time	Delivery Costs (Ksh)	Weight Conditions
Click and Collect - Pick up from Ngara	Same Day	Free	N/A
Expedited 2 Hour Shipping (Within Nairobi Only) Weekday's Only Cut Off - 4PM	2 Hours	400/=
Free Shipping - Next Day Within Nairobi Orders above 4,000/=	TBA	Free	Orders Above 4,000/- Only
Nairobi Next Day Delivery	Next Day (9am to 8pm)	200/=	N/A
Nairobi - Same Day Delivery (Cut Off - Weekday's 1PM \| Saturday's 11AM	Same Day ( 1pm to 8pm)	300/=	N/A
Nairobi Environs (Slightly outside Nairobi County) Karen, Ruiru, Kitengela, Rongai, Kiserian, JKIA etc - Fargo Delivery	24 - 48 Hours	350/=	Up to 5kg
Out of Nairobi - Fargo Delivery	24 - 48 Hours	500/=	Up to 5kg
Out of Nairobi - Shuttle Delivery	24 - 48 Hours	350/=

Click and Collect - Pick up from Ngara

Please await confirmation via call or text notifying when your order is ready for collection.

Do not come to the office before this confirmation to avoid disappointment.

Free Shipping - Next Day Within Nairobi Orders above 4,000/=

Select Free Shipping option at checkout.

Nairobi Next Day Delivery

Select Nairobi Next Day Delivery option at checkout.

Nairobi Same Day Delivery

Select Nairobi Same Day Delivery option at checkout. Any orders made after 2:00pm may be delivered on the next day. For certain products, same day delivery may not be possible. In such situations, we will communicate in good time and you will receive your order the following day.

Nairobi Outskirts Same Day (Areas slightly outside Nairobi)

Select Nairobi Outskirts Same Day option at checkout. Any orders made after 12:00pm may be delivered on the next day. For certain products, same day delivery may not be possible. In such situations, we will communicate in good time and you will receive your order the following day.

Outside Nairobi - Next Day via Fargo/G4S Courier

Select Outside Nairobi - Next Day via Fargo/G4S Courier at checkout.

To ensure you receive your order on the next day, please place your order by 3:00 pm.

Our team will SMS/email you a tracking number so that you can follow up with Fargo Courier.

Please note that Fargo/G4S Courier delivers items only to locations that are within a 10km radius from the town. In the event that the address is outside their delivery radius, or in case the package is not delivered at the stated address, the recipient will have to collect the parcel from their offices in the town.

Fargo/G4S Courier does not have a specific delivery timeline. However, there might be delays and deliveries may take an extra day to be delivered, between 9 am and 4 pm.

Special circumstances

For certain products, same day delivery may not be possible. In such situations, we will communicate in good time and you will receive your order the following day.

Orders for customised items will be delivered after production is complete, usually 5-10 working days depending on the product ordered.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

What can you do to make delivery easier for us?

1. Enter a clear and specific delivery address.

Example of vague delivery details:

Jane Doe

Lavington

Example of clear delivery details:

Jane Doe,

Lavington, Mbaazi Road Mbaazi Court, Hse no 3.

07********

2. Always provide a phone number for the delivery person to call in the event that they require clarification which they can reach you on easily.

For deliveries outside Nairobi with vague delivery details, the Fargo Courier team will not be able to deliver and the recipient will be required to pick the items from their offices in the town the item is meant to be delivered to.